Customer Support and Inside Sales Specialist (Manufacturing of Aerospace and Defence domain)

Scope of the role: Scope Metals Trading & Services India Pvt Ltd is actively seeking a highly skilled customer service representative to join the team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. This dynamic position also necessitates having experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service Main Responsibility and Activities: • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency • Build expert, dynamic knowledge of the company’s products and services • Conduct research with available resources to satisfy customer inquiries • Engage with customers in an inviting, friendly, and professional manner to deliver exceptional • experiences and nurture lasting relationships • Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, • status, complaints, returns, and warranties • Meet customer-service department sales targets, generating leads when opportunities arise • Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review Education Qualification & Skills Required: • Bachelor’s degree in business administration, communications, or a related field is preferred. • A minimum of 2-6 years of overall experience in Customer Support and Inside sales. • Familiarity with office software and collaboration tools (Zoho is preferred). • Strong organizational and multitasking abilities. • Ability to work collaboratively with cross-functional teams. • Strong problem-solving and critical-thinking skills. • Ability to adapt to changing business requirements and priorities • Experience from Manufacturing industry would be helpful and knowledge on engineering materials, Cost estimation. • Customer interface- having experience is tele calling for demand generation and customer coordination. • Good Knowledge on Excel and working experience on Salesforce/CRM and any ERP systems. About Scope Metals Trading & Services India Pvt Ltd Scope Metals India is a leading metals trading and services company located in Bangalore, India. We specialize in providing an extensive range of metals and engineering plastics to customers across the country. Our products are sourced from the best suppliers around the world, ensuring the highest quality standards are met. What We Offer: • Competitive salary and benefits package • Opportunity to work with a dynamic and innovative team