Customer Success Representative – LifeBank

Full job description

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Customer Success Representative – LifeBank

Jobspaddy

Customer Service & Support

Port Harcourt & Rivers State

Confidential

Minimum Qualification :

Job Description/Requirements

Responsibilities

Work with the marketing a to prepare and deliver suitable sales pitches, proposals and presentations to Active LifeBank customers

Ensure Retention of all assigned Active customers

Work in line with company policy to achieve set sales targets and outcomes within schedule in assigned Active Customers

Regularly follow up with active hospitals to ensure theysign up and are using the app to placing orders

Resolve Active customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management

Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector;

Stay informed about the activities of health services in assigned particular area.

Expert level knowledge of department processes and product to serve as the first line of support in resolving internal and external Active and key customer issues.

Prepare and follow up on territorial sales forecasts on a weekly and monthly basis for Active customers.

Establish, develop and maintain positive business and Active customer relationships

Reporting, tracking and Resolution of Active Customers issues

Provide daily call reports as well as weekly and monthly report of sales efforts to Active customers in marked sales territory

Perform other duties as assigned

Ensure all assigned KPIs are achieved.

Requirements

Interested candidates should possess a B.Sc Degree / HND

1-2 years of Key account and Customer Experience management experience

1-2 years of experience in direct sales in the Pharma and healthcare industry

Experience in the medical or Pharma industry is a plus.

Skills and Abilities:

Good organizational skills and results driven

Highly Self motivated

Highly analytical with a drive for numbers

High level of professionalism

Industries: Banking

Function: Others