Customer Services Agent

Be part of the 5-star team. Grow and develop your career through this opportunity.

We are looking for Agents to join our team for Qatar Airways Ahmedabad Contact Centre in India. This is an exciting opportunity to explore and be part of the Aviation industry.

As Customer Contact Centre Agent, you will provide service excellence to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service

.Your specific responsibilities will include

• :Respond professionally to customer calls and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers

• .Receive in-bound calls from customers in order to provide information/ updates as and when required

• .Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate

• .Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets

• .Process refund

s

Upon joining, you will undergo 6 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journe

y.If you are successful, you will receive a competitive salary package, travel benefits, health insurance, relocation support (for those residing outside Ahmedabad), annual leave, transportation support for night shift and other benefits applicable as per local labor la

w.If you have what it takes to deliver the best, then this opportunity is for yo

u.

Be part of an extraordinary sto

ry Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international communi

ty.Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done befo

re.Together, everything is possi

bleQualificati

ons

About

youThe ideal candidate for this role will have the following qualificati

ons:Education background and Experi

• enceHigh School Qualification with 2 years of relevant experience in Airline reservation and ticketing, Airport check-ins, Contact/ call cen

• tre.Relevant experience in GDS System (Amadeus) is essential. Having IATA or Airline Basic Tariff course certification can be consi

• der.Computer Literate ideally with previous knowledge of contact centre/ reservation and ticketing syst

• ems.Good typing ski

lls.

Communication S

• killsExcellent written and spoken Eng

• lish.Display active listening s

• killsEfficient in managing call from a high-volume and fast-paced environ

• ment.Strong comprehension and articu

late.

Qualification and

• skillsInteractive, customer service oriented with warm, cheerful and expressive person

• ality.Customer focused and always drives customer satisfaction when responding to customer enquiries and

• calls.Polite, reliable, knowledgeable and able to adapt to changing require

• ments.Open to new learnings and flexible to adapt to new concepts and s

• ystem.Able to perform under pre

• ssure.Flexible to work on s

hifts.

You must be willing to relocate or to be based in Ah

medabad

About Qatar Airway

s Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done

before.So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global co

mmunity.

Industries: Airlines/Aviation, Hospitality, Leisure, Travel & Tourism