Customer Service Specialist

Full job description

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Customer Service Specialist

MatchAwards

Rest of Nigeria (Nationwide)

Confidential

Minimum Qualification :

Job Description/Requirements

The ideal candidate loves working with people and proactively solving issues. You will be responsible for assisting customers to leverage business opportunities in the platform. Training will be provided for qualified individuals.

Responsibilities

Assist customers with profile account set-up via phone, email and chat

Assist customers with learning how to use the platform via phone, email and chat

Basic knowledge of social media, crypto currency and digital wallets

Provide knowledgeable answers to questions about platform functionality & advertising

Work with internal departments to meet customer's needs

Data entry in various CRM platforms

Industries: Online Media

Function: Others