Customer Service Specialist

Job Description/Requirements Job Responsibilities: Responsible for online store customer service, ensuring smooth completion of orders, including the whole process of pre-sales, sales, and after-sales, such as user consultation, solving complaints and disputes, etc. Responsible for customer operations, such as keep close contact with high-quality customers, account verification, etc.; Complete monthly targets; Keep abreast of market trends, analyze the root causes of problems based on industry characteristics, and continuously improve and optimize products. Job requirements: Diploma or above, with experience in e-commerce customer service or those who are interested in working in the e-commerce industry in higher priority; The platform operates 24 hours a day, willing to work in shifts; proficient in basic office software such as word, excel; Good time management skills, careful and patient work, strong understanding and communication skills, good at analyzing and solving practical problems.