Customer Service Representatives

Full job description

Key Accountabilities

Maintaining empathetic and professional front with the customers.

Answering support calls, emails, support tickets.

Providing instant troubleshooting via live chat tool.

Helping customers complete online payments.

Acknowledging customer complaints.

Solving customer complaints.

Process different documents like applications, forms, and custom requests.

Constant communication with colleagues from various departments to offer efficient customer service.

Providing feedback on customer service efficiency process.

Ensuring complete customer satisfaction.

Providing professional customer service experience.

Customizing individual customer journey.

Keeping records of customer communication, complaints, transaction and more.

Industries: Mining & Metals

Function: Others