Customer Service Representatives

Job Description/Requirements ABOUT THE COMPANY We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services. JOB SUMMARY Job description: Our users want our help at all times of the day, so we do our best to support them as close as we can to meet their needs 24/7. Our teams are spread throughout the world so we aim to create a seamless handover between our many timezones. We want empathetic team players who are keen to solve people’s problems and who don’t mind having a laugh along the way. We encourage our team to find a work/life balance by maintaining healthy boundaries. RESPONSIBILITIES Responsabilities: ● Live chatting with our users to help them on their journey with the App.● Serving our users that use our Credit Card.● Interacting with our community of users to help us as a company understand our user base and give input on what product and changes we should make as a company to better serve them.● Keeping an eye on the trends that you are seeing and reporting irregularities to the right product teams.● Performing data annotations of our users financial history.● Performing data annotations of our chat feature to train the app to be more intuitive.Skills and qualifications - Hard and soft skills:● Proactive initiative: You have the ability to take ownership of user experience and willingness to propose solutions before escalating● Emotional Intelligence: You must be motivated to solve customer issues and have empathy when dealing with sensitive situations● Conflict resolution: You must be able to calmly de-escalate angry customers and give them actionable solutions● Tech savvy: You will need to pick up new systems and software quickly to look into user issues daily● Strong time manager: You will be required to independently juggle multiple priorities across being responsive to customers, building your understanding of the product, and interacting with the team in London● Community driven: You will need to make decisions based on what is best for the team and communicate effectively to work towards a common goal.Schedule:During Training: Tuesday to Saturday 2pm to 11pm / Sunday - Monday off / On siteAfter Training : Thursday to Monday. Flexible timings but shifts between 9am to 10pm / Tuesday – Wednesday off / On site REQUIRED SKILLS Interpersonal communication, Customer service, Written communication REQUIRED EDUCATION High, secondary school