Customer Service Representative

Responsibilities

Develop knowledge and understanding of specific CS functions

Learn specific activities and retain information, and know-how

Gain an overall understanding of Order Fulfillment

Develop knowledge and understanding of products

Process assigned work, independently, consistently, and accurately

Follow provided instructions, exactly

Follow work/break/lunch schedule

Develop some understanding of FCRA

Communicate with clients and applicants via phone, email and chat queues

Provide information about products and services

Obtain details on complaints and requests

Process requests and then resolve them with accuracy and efficiency

Provide training/guidance

Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion

Record details of all calls and tasks, as well as actions taken, into the CRM tool

Communicate with supervisors, peers, leaders, and other departments regarding caller requests

Provide tutorials and guidance on proprietary system

Meet Accurate Background quality standards for services by adhering to client guidelines, regulations, policies, and procedures

Contribute to team effort in maintaining service level agreements (SLA)

Other related duties, as needed

Skills

Patience

Attentiveness

Ability to use positive language

Persuasion

Time Management

Multitasking (i.e., read or type while talking on the phone)

Empathy

Goal-oriented focus

Strong written and verbal comprehension and expression skills

Previous experience with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive)

Ability to type 45+ WPM

Shift Timing: 6:30 PM - 4:30 AM

Additional Benefits: Home pickup and drop-off facility.

🌟 Walk-in Interview:

Date: 19th march2025

Time: 3:00pm to 7:00pm

Location:

14th Floor, Lodha Supremus

Lodha Business District, Kolshet,

Off. Ghodbandar Road, Thane-West 400 607

Industries:Human Resources

Function: Others