Customer Service Representative

About the job

Customer Service Representative (Chat / Call / Email Support)

Location: Marol, Andheri, Mumbai (On-site)

Salary: ₹25,000–₹30,000 In-hand/month + Monthly Incentives

Schedule: 6 days/week | Fixed 9-hour shift between 8:00 AM – 11:00 PM (No Night Shifts)

About the Role:

We’re hiring a Customer Service Representative to handle chat, call, and email support for our growing D2C customer base.

If you love solving problems, communicating clearly, and helping customers have a great experience — this is the perfect role for you.

Key Responsibilities:

Handle inbound customer queries via chat, call, and email across brand platforms.

Resolve issues quickly while maintaining high-quality service standards.

Log and track all interactions using CRM and internal tools.

Follow up on pending or escalated issues until closure.

Communicate clearly and professionally with empathy and patience.

Share actionable feedback with team leads to improve internal processes.

Meet key metrics — response time, resolution rate, and customer satisfaction.

Who You Are (Preferred Profile):

Education: 10+2 or Graduate in any discipline.

Experience: 6 months–4 years in Customer Support (Chat/Email/Voice) — preferably in D2C, e-commerce, healthcare, or wellness.

Strong verbal & written communication skills.

Familiar with CRM tools (Freshdesk, Zendesk, etc.) — an added advantage.

Calm, customer-first attitude and problem-solving mindset.

Why Join Us

Competitive pay with monthly incentives

Supportive, growth-oriented team culture

Learn from experienced managers and fast-track your career in customer experience

Opportunity to work with a growing consumer brand in Mumbai

Ready to Apply?

Send your resume to hiring@skillveda.ai with the subject line:

“Application – Customer Support Executive (Mumbai)”

Customer Support Executive, Customer Service Executive, Customer Support Associate, Chat Support Executive, Voice Process Executive

Industries:Internet

Function: Others