Customer Service Representative

Full job description

Customer Service Representative

AC Laboratories Limited

Customer Service & Support

Remote (Work From Home) Full Time

IT & Telecoms NGN 400,000 - 600,000 Plus Commission

Easy Apply

Job Summary

We seek to hire a Customer Service Representative to help handle customer inquiries, complaints, and order issues.

Minimum Qualification : Diploma

Experience Level : Entry level

Experience Length : 2 years

Working Hours : Full Time

Job Description/Requirements

Responsibilities:

Handle customer inquiries, complaints, and order issues.

Communicate with customers via phone, email, or online chat.

Assist customers in completing purchases and answering product-related questions.

Follow up on customer feedback to ensure problem resolution.

Handle returns and exchanges in accordance with company policy.

Requirements:

Proactive, responsible, and flexible in response to job changes.

Able to work efficiently in a fast-paced environment and handle multiple tasks.

Teamwork spirit, able to collaborate with colleagues to complete tasks together.

Able to solve customer problems independently, patiently, and meticulously

Good verbal and written communication skills, able to clearly express and solve customer problems

Benefits:

Basic salary + sales commission: Provide a competitive basic salary and provide generous commissions based on sales performance.

Health Insurance: Provide a comprehensive health insurance plan covering employees and family members.

Annual leave benefits: Provide 25 days of paid annual leave each year, plus statutory holidays.

Career Development: Provide comprehensive training and promotion opportunities to support employees' career development.

Flexible working hours: Provide some remote working opportunities and flexible working arrangements.

Employee benefits: Regular team building activities, employee discounts, etc.

Industries: Health, Wellness & Fitness

Function: Others