customer service representative at flipkart freshers

Key Responsibilities:

• * Respond promptly and professionally to customer inquiries via phone, email, and chat.

• * Provide accurate information regarding products, services, and order statuses.

• * Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.

• * Document and escalate complex issues to the appropriate departments.

• * Follow up with customers to ensure their concerns have been addressed.

• * Maintain up-to-date knowledge of Flipkart products, services, and policies.

• * Continuously strive to improve personal performance and customer satisfaction.

• Required Skills and Qualifications:

• * Excellent verbal and written communication skills in English.

• * Strong problem-solving abilities and attention to detail.

• * Ability to handle high-pressure situations with a calm and professional demeanor.

• * Basic computer skills and proficiency in using customer service software.

• * Willingness to learn and adapt to new technologies and processes.

• * Positive attitude and a commitment to delivering exceptional customer service.

• Experience:

• * No prior experience required; however, previous experience in customer service or retail is a plus.

• * Freshers with a passion for customer service are encouraged to apply.

• Working Hours:

• * Flexible working hours, including evenings and weekends as required.

• * Full-time and part-time positions available.

• Knowledge, Skills, and Abilities:

• * Strong interpersonal skills and ability to build rapport with customers.

• * Ability to work independently and as part of a team.

• * Effective time management and organizational skills.

• * Capable of handling multiple tasks and priorities efficiently.

• * Proficiency in using Microsoft Office Suite and other relevant software.

• Benefits:

• * Competitive salary and performance-based incentives.

• * Comprehensive training program and career development opportunities.

• * Health and wellness benefits, including medical and dental coverage.

• * Employee discounts on Flipkart products.

• * Work-from-home options available.

• * Friendly and inclusive work environment.

• Why Join:

• * Be part of a dynamic team at one of India top e-commerce platforms.

• * Gain valuable experience and grow your career in customer service.

• * Work in a supportive environment that values innovation and continuous improvement.

• * Enjoy a competitive benefits package and a positive work-life balance.

• How to Apply:

• * Interested candidates can submit their resume and cover letter through the Flipkart Careers page or send them directly to us.

Industries: Consumer Services, Logistics & Supply Chain, Package/Freight Delivery