Customer Service Operations Support Administrator

Full job description

An opportunity has arisen to join one of the UK's leading education businesses, on a temporary basis to assist with the processing of over 9 million examination papers.

At Pearson, we’re committed to the world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.

The Role

We have many different job roles available that fall under the customer service banner, but all involve liaising with schools and learners to help resolve issues and ensure that all our customers enjoy a world class service. Strong admin and IT skills are also required.

Experience within a phone based customer service or contact centre setting would be an advantage but is not essential as full training would be provided. What’s important is that you recognise the importance of what we do and the role you would play in helping deliver exam results.

The position will start mid-late May and is expected to last 6-8 weeks in the first instance however there could be opportunities for strong applicants to stay with the business on a longer term basis in as some contracts may be extended.

To be successful in the role, you will ideally have:

Bachelor's degree or equivalent work experience

Experience in customer service (preferred, not required)

Excellent communication and interpersonal skills

Strong organisational and time-management abilities

Proficiency in using MS Office

Good spoken and written English

Fresh Graduates are welcome to apply!

Work Pattern and Set-up

Working hours will be UK Hours (4:00pm to 1:00am MNL Time). Work equipment will such as Laptop and Headset will be provided.

At Pearson, we aim to reflect the world we live in at every level of our business. Having a diverse workforce is really important to us, and we always seek to hire the best people who share our values, drive initiatives and improve results.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: CUSTOMER SERVICE

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Workplace Type: Remote

Req ID: 18912

 

Industries: Education

Function: Others