Customer Service Officer

This job is provided by apna.co Conducting tours for potential members Guide new visitors, provide detailed facility tours, introduce trainers, and facilitate trial sessions Membership Renewal & Retention Follow up on expired/lapsed memberships, engage members for renewals Member Engagement & Satisfaction Regularly interact with members, resolve queries, gather feedback, and escalate concerns where necessary Compliance & Documentation Ensure compliance with checklists such as Wooqer reporting, safety guidelines, and CRM usage Facility & Equipment Maintenance Monitor cleanliness, report facility issues via ODIN tickets, and ensure timely resolution Smooth Daily Operations Ensure the gym is operational on time, manage check-ins, and assist with customer concerns Handling Issues & Conflict Resolution Address complaints/escalations related to membership, facility, and equipment Safety & Compliance Adhere to fire, safety, and compliance regulations; Ensure timely injury reporting and staff training