Customer Service & Nutrition Specialist

About the job Are you a bright and enthusiastic individual with a passion for providing exceptional customer service? Baesic Fit is looking for a customer service/customer support specialist to join our dynamic team! As an employee with us, you will have the opportunity to develop your skills in Excel, effective communication, and English proficiency (spoken and written). Key responsibilities: Customer Service & Client Management: 1. Assist customers with inquiries, concerns, and feedback through various channels (phone, email, chat). 2. Maintain accurate records of customer interactions and transactions in Excel spreadsheets. 3. Collaborate with team members to resolve customer issues and ensure satisfaction. 4. Provide product information, recommendations, and solutions to meet customer needs. 5. Conduct initial inquiry calls & follow-up calls and emails to ensure customer concerns are addressed promptly. 6. Assist in organizing and executing customer events and promotions. 7. Solve nutritional queries and guide clients on suitable meal plans based on their dietary needs. 8. Contribute to the overall success of the customer service team by actively participating in team meetings and training sessions. Business Development: 1. Identify and engage potential clients through outreach and networking. 2. Build and maintain strong relationships with gyms, fitness influencers, and potential brand partners. 3. Develop and implement strategies to expand Baesic Fit's presence across Mumbai. 4. Track and analyze market trends to identify new business opportunities. 5. Collaborate with the marketing team to create targeted campaigns for customer acquisition. If you have a positive attitude, excellent communication skills, and a desire to learn and grow in a fast-paced environment, we want to hear from you! Join us at Baesic Fit and take your customer service skills to the next level. Apply now! Skill(s) required Effective Communication English Proficiency (Spoken) English Proficiency (Written) MS-Excel Sales Earn certifications in these skills Learn Business Communication Learn MS-Excel Learn Digital Marketing Learn Business Analytics Other requirements 1. Hospitality or sales background or experience. 2. Health & nutrition background or experience. 3. Fluent & articulate spoken English Salary Annual CTC: ₹ 2,16,000 - 2,20,000 /year Perks Informal dress code Free snacks & beverages Number of openings 2 About Baésic Fit Website We all want to eat healthier but lack the time and energy to do the proper research and create a healthy meal plan for ourselves. Well, Baesic Fit is here to help you out with your diet woes. Hit them up for healthy, delicious food that will get delivered to the comfort of your home without a hitch. Baesic Fit customizes meal plans for you according to your needs and then has these delicious and healthy meals delivered to your homes. We function on a subscription model, and you can choose up to four meals a day per month. This includes breakfast, lunch, dinner, and even snacks.