Customer Service Intern

Full job description

Are you enthusiastic about providing exceptional customer experiences? Do you thrive in dynamic environments where every day brings new challenges and learning opportunities? If you're someone who is eager to dive into the world of customer service and gain hands-on experience, then we invite you to explore this exciting opportunity.

Description:

DSL Telecom is a Sales & Marketing company that specialises in high demand technology products including Internet, Voice and Cloud Services. We are the largest Vox business partner in SA, the largest post-paid Telkom dealer in the country and the first and largest Zoho partner in Sub-Saharan Africa. DSL Telecom has won numerous awards for our achievements and our positioning in relevant high growth industries means the possibilities are endless for DSL Telecom and the right candidate.

What's In It for You:

Hands-on experience and a chance to learn from the best.

A supportive environment where you can develop your skills and grow your career.

A chance to work with a diverse range of clients.

Build valuable connections and skills within the technology sectors.

What You'll Do In Your Customer Service Internship:

Provide first-level contact and support for customers seeking administrative and technical assistance, resolving issues promptly.

Manage high volumes of inbound and outbound calls efficiently and within specified timeframes.

Identify customer needs, clarify information, and offer solutions or alternatives through research.

Handle customer complaints effectively, ensuring timely resolution and follow-up.

Escalate unresolved queries to higher support levels as necessary, maintaining proper communication protocols and documentation.

What We're Looking For In A Customer Service Intern:

Proficiency in English

Customer orientation and ability to adapt/respond to different types of characters

Ability to multi-task, prioritize, and manage time effectively

Tech-savvy

Matric certificate

Industries: Telecommunications

Function: Others