Customer Service Intern

Job Summary A customer service officer who is primarily in charge of overseeing the efforts of the company's customers, ensuring efficiency and client satisfaction. He/she will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Minimum Qualification : Degree Experience Level : Internship & Graduate Experience Length : 1 year Job Description/Requirements Responsibilities: Monitors performance of customer assets and information across all IJM product applications to ensure responsiveness, and compliance to customer request. Resolves the most difficult customer relations situations involving upset and dissatisfied customers and requiring a high degree of sensitivity and use of sound independent judgment and resolves complaints where appropriate. Reviews and approves customer correspondence and responds to internal and external customer calls as appropriate, or due to an escalated customer concern; reviews account records and history, issues or approves adjustments to customer accounts to correct errors or resolve escalated disputes. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Providing introductory information to prospective and new customers. Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases. Letting customers know about additional products or services that might benefit them. Requirements: A minimum of a bachelor's degree in customer service, communications, or a related field. Strong problem-solving skills with the ability to handle difficult customer situations professionally and with sensitivity. Excellent communication skills, both verbal and written, for effective correspondence with customers and internal teams. Ability to review account records, analyze customer concerns, and approve necessary adjustments to resolve disputes. Strong attention to detail and organizational skills for tracking customer interactions and follow-ups. Ability to work independently and exercise sound judgment in resolving customer concerns. A proactive approach in introducing new products or services to customers that may benefit them.