Customer Service Executive

Be the voice of Rushabh Sealink and ensure seamless customer experience by coordinating bookings, providing timely updates, and maintaining strong client relationships in the fast-paced logistics industry.

Key Responsibilities

Coordinate with Sales and Pricing teams for container bookings

• Place bookings with shipping lines, follow up, validate, and confirm all shipment bookings
• Build and maintain long-term customer relationships through excellent service
• Manage daily communication via emails and phone calls with customers & shipping lines
• Fetch and provide accurate vessel schedules to customers
• Ensure timely and accurate data entry into the operating system
• Direct customer queries or concerns to the appropriate department and provide prompt responses
• Use daily customer service reports to confirm all release requirements before container pickup

Requirements

• Strong communication skills — both verbal & written

 Minimum 2 years of experience in freight forwarding industry.

• Proficiency in MS Office & ability to handle operational systems
• Customer-focused mindset with problem-solving abilities

Detail-oriented and able to manage multiple bookings simultaneously