Customer Service Agent (Puerto Princesa)

About the job

Department

Customer Service - Puerto Princesa

Employee Type

Probationary

Explore this opportunity as a Customer Service Agent and join our growing team at 1Aviation!

Attends to passenger needs and requirements based on company policies and procedures within the assigned area.

What You Will Do

Ensure that 1Aviation’s Vision, Mission, and Values are achieved.

Promote and ensure compliance with quality, safety, security, and customer service standards based on regulatory requirements, government laws, acceptable industry standards, and company policies and procedures.

Perform tasks based on the training provided.

Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters; Attend post-flight briefing.

Observe on-time opening and closing of counters/gates as required by the Carrier.

Maintain cleanliness and orderliness of counters/gates at all times.

Attending guest’s inquiries and aid and solution based on company policies and procedures.

Handle flight disruption-related issues within authorized parameters and established standards.

Escalate to station management issues/challenges beyond authority.

Generates ancillary reports and ensures all irregularities are recorded.

Prepare documents and endorse special handling guests to designated personnel.

Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for deposit.

Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reason.

Performs specific functions that may be assigned by the Immediate Superior

An ideal candidate for this role should possess the following qualifications:

Required Educational Background

Must be a graduate of 4-year course preferably in Hospitality Management/Tourism

Preferably with work experience in a Customer Service environment

Service Oriented

Above average communication skills

Analytical Skills

Experience Range Range (Years)

0 - 1 years

Industries: Airlines/Aviation

Function: Telemarketing and Telecalling