Customer Service Agent | ONSITE ORTIGAS | START ASAP

Primary Objective – Customer sales

Receive inbound & conduct outbound calls to current and newly onboarded customers

Improve value per order through upselling of meals

Complete sales tasks correctly within approved business systems

Resolve customer issues at point of contact with a high level of empathy, within delegation.

Secondary Objective – Complimentary administrative tasks

Communication with external and internal stakeholders to assist the facilitation of onboarding and continuity of services

Communication with the Customer Care Manager & SPC Sales Teams on the allocation of leads

Instigate general enquiries, feedback and QA workflows into upline delegations.

Key Responsibilities

Inbound Telephone Calls/Emails:

Respond to in bound calls relating to a range of enquires (orders, deliveries, new customer set up, change order, general enquiries & complaints)

Utilise software to create, change, update or validate relevant information for customers enquiry and orders and maintain customer records

Resolve enquiries efficiently and empathetically within delegation and refer on and escalate efficiently.

Outbound Telephone Calls/Emails:

Facilitate outbound communications to customers / clients & providers

Update, upsell, renew orders or assist with funded plans

Facilitate a variety of administrative tasks to third parties relating to schedule of services

Liaise with external stakeholders on the status of a customer’s service.

Customer Order Processing:

Utilise available business systems to create, change, update or validate relevant information for customer orders & enquiries

Facilitate administrative tasks to maintain services including quote generation and delegation of service agreement and documentation requests into centralised processes

Maintaining high quality, accurate customer data, including data entry of customers relevant details and customer updates in a web stack environment.

Industries:Outsourcing/Offshoring

Function: Others