Customer Service Agent (ELS)

Full job description Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required; Assist customers when there are flight disruptions and/or cancellations; Handle and safeguard of confidential information; Address any complaints in a professional and timeous manner; Escalate any problematic issues to the Supervisor on duty; Provide professional Customer service at all times. Grade 12 or equivalent; Airport and ticket sales experience; Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required; Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook); Excellent understanding of delivering great customer service; Excellent written and verbal command of the English language including proper phone etiquette; Conflict resolution skills. Personal Attributes: Punctual; High degree of patience and assertiveness; Trustworthy, professional and reliable, including dealing with confidential information; Immaculate timekeeping; The ability to work well under pressure; Practice good time management; Customer focused and service orientated. Application Guideline: Email applications will not be accepted; Preference will be given to members of under-represented designated groups; Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful. FlySafair reserves the right: Not to proceed with this vacancy; To appoint the selected candidates based on its operational requirement. Closing Date: 18 March 2025