Customer Service Agent (ELS)

Full job description

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;

Assist customers when there are flight disruptions and/or cancellations;

Handle and safeguard of confidential information;

Address any complaints in a professional and timeous manner;

Escalate any problematic issues to the Supervisor on duty;

Provide professional Customer service at all times.

Grade 12 or equivalent;

Airport and ticket sales experience;

Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;

Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);

Excellent understanding of delivering great customer service;

Excellent written and verbal command of the English language including proper phone etiquette;

Conflict resolution skills.

Personal Attributes:

Punctual;

High degree of patience and assertiveness;

Trustworthy, professional and reliable, including dealing with confidential information;

Immaculate timekeeping;

The ability to work well under pressure;

Practice good time management;

Customer focused and service orientated.

Application Guideline:

Email applications will not be accepted;

Preference will be given to members of under-represented designated groups;

Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

Not to proceed with this vacancy;

To appoint the selected candidates based on its operational requirement.

Closing Date: 18 March 2025

Industries: Airlines/Aviation

Function: Others