Customer Relations Officer

Full job description

Closing Date

2025/05/05

Reference Number

WCG250325-3

Tracking Number

WCMD 34/2025

Job Title

Customer Relations Officer: Walk-in-Centre (Vangate)- 5 posts available, Ref No. WCMD 34/2025

Department

Western Cape Mobility Department

Salary level

7

Enquiries

Ms L Wilmot at 021 483 0214

Job Type

Permanent

Location - Country

South Africa

Location - Province

Western Cape

Location - Town / City

Athlone

Job Purpose

The Western Cape Mobility Department has an opportunity for a competent individual to assist with general office administrative processes in terms of all operating license applications and face to face interaction with clients.

Minimum Requirements

An appropriate 3-year National Diploma/B-Degree (equivalent or higher qualification); A minimum of 1 year relevant administrative support experience in operating licensing administration working environment.

Recommendation

None.

Key Performance Areas

Customer Relations Management; Enquiries- To provide an effective and efficient client service; Payment Management; Service delivery; Systems knowledge.

Competencies

Knowledge of the following: Public management theory and practices; Organisation development, human capital management, institutional performance system and processes of culture change social capital development; Modern system of governance and administration; Constitutional, legal and institutional arrangements governing the South Africa public sector; Financial management; Customer / Client relations; Conflict management; Public Transport; The National Land Transport Amendment Act 23 of 2023 and regulations; policies and guidelines that regulates and governs business process of the department; Relevant legislation, policies, prescripts and procedures.

Skills needed: Financial Management; Computer Literacy; Written and verbal communication; Problem solving; Presentation; Conflict resolution; Sound organizational; Good people; Aptitude to work with computers; Interpersonal Relations; Commitment and Integrity; Customer service orientation; Diversity Management; Team leadership; Self-Management and motivation; Ability to act with fact and discretion; Good grooming and presentation; High level of reliability; Good telephone etiquette.

Industries: Health, Wellness & Fitness

Function: Others