Customer Relation Assistant II

KEY RESPONSIBLITIES

Generate and process customer bills accurately and within established deadlines.

Monitor billing cycles and ensure adherence to billing policies and procedures.

Handle billing inquiries and resolve discrepancies.

Generate billing reports and analyze billing data for accuracy and trends.

Supervise and coordinate the activities of meter readers.

Ensure accurate and timely meter readings.

Monitor meter reading routes and schedules.

Address and resolve meter reading discrepancies and issues.

Respond to customer queries via phone, email, and in-person.

Resolve customer complaints and issues effectively and efficiently.

Provide accurate information to customers regarding billing, water services, and policies.

Maintain a customer feedback system and track customer satisfaction.

Manage and maintain the billing software and related systems.

Troubleshoot system issues and coordinate with IT support as needed.

Ensure data integrity and security.

Implement system updates and enhancements.

Generate reports from the billing software as needed.

MINIMUM QUALIFICATIONS:

Diploma in public relations or a business related course

3 years’ relevant experience.

Experience in billing software .

Prior experience in a similar job in a busy environment.

Computer literacy and familiarity with standard office computer applications.

Excellent interpersonal and communication skills.

Ability to work under pressure and meet deadlines.

Industries: Renewables & Environment

Function: Others