Customer Order Management Representative - Level III

Responsibilities

Competencies:

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Drives results - Consistently achieving results, even under tough circumstances.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience

Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications

Bachelor's degree or equivalent required.

2 plus years of relevant customer order management, account management or in the supply chain field

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

2+ years of experience in Supply chain/Order Management.

Team focused and passionate about customer support

Time management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives

Attention to detail: Accurate data entry skills Fast typing speed with accuracy, extreme attention to detail

Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook)

Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems

Qualifications

Additional Info:-

Should be ready to work in US time zone, 5 PM to 2 AM IST, India Time.

Should be ready to work from office 3 days a week.

Job Supply Chain Planning

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

Min Salary $

Max Salary $

ReqID 2413927

Relocation Package Yes

Industries: Consumer Services, Facilities Services, Telecommunications