Customer Happiness Specialist Fresher Job

About the job: As a customer happiness specialist at BlackLight Studio Works, you will play a crucial role in ensuring our customers are not just satisfied, but delighted with their experience. You will be the first point of contact for any customer inquiries, providing exceptional support and problem-solving solutions. Your positive attitude and passion for customer service will help us maintain our reputation as a top-tier studio. Key Responsibilities: 1. Respond to customer inquiries promptly and effectively through multiple channels such as email, phone, and live chat. 2. Act as a liaison between customers and our internal teams, ensuring seamless communication and resolution of issues. 3. Proactively identify and address customer needs, providing personalized recommendations and solutions. 4. Monitor customer feedback and satisfaction levels, escalating any issues to management as needed. 5. Collaborate with the sales and marketing teams to drive customer engagement and retention strategies. 6. Keep detailed records of customer interactions and feedback, utilizing data to continuously improve our service. 7. Stay up to date on industry trends and best practices in customer support, implementing new strategies to enhance the customer experience. If you are a dedicated and empathetic individual with a knack for problem-solving and a passion for making customers happy, we want you to join our team at BlackLight Studio Works. Apply now and be part of a dynamic and innovative company that values customer satisfaction above all else. Who can apply: Only those candidates can apply who: Salary: ₹ 2,30,000 - 4,40,000 /year Experience: 0 year(s) Deadline: 2025-04-24 23:59:59 Skills required: Customer Support About Company: We are BlackLight and we bring classic game experience to mobile. Our games have been rocking the Play Store India since launch. Our real-time multiplayer games are a piece of cutting-edge technology, we take pride in that they are played by more than 1 million players daily. Our flagship game, Ludo SuperStar, has been downloaded more than 50 million times. Other titles include - CallBreak, Carrom, Solitaire, Spider Solitaire, and Word games.