Customer Experience Executive- Intern

Job description Zouk is a modern Indian lifestyle brand. All our products are 100% PeTA approved Vegan and Proudly Indian. We currently operate in bags, wallets and luggage. We are building an iconic global consumer brand from India. We aim to achieve this by making great products and building the best consumer brand team in India. The founders have ~15 years of experience across startups, large companies and are alumni of IIT & IIM. Zouk is a funded startup, backed by Stellaris Venture Partners, Titan Capital (run by the founders of Snapdeal), Sharp Ventures (Harsh Mariwala family office), JJ Family Office, Dilip Khandelwal and the founders of Mamaearth, Beardo, Wow Skin Science, Sugar Cosmetics & Atomberg Zouk sells via its own website and marketplaces like Amazon, Myntra. Zouk has over 10,00,000+ Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan, ET Prime, YourStory. Our bags were also organically featured in the Vidya Balan movie Sherni, Amazon Prime movie Majaa Maa, Netflix’s show Little Things 3, Amazon Prime series Hush Hush and Sony TV’s Bade Acche Lagte Hain 2. When Prime Minister Shri Narendra Modi went to the US in 2021, our bags went as gifts given to global CEOs. We also won the Best Vegan Wallets brand award from PeTA India in 2021. Website: www.zouk.co.in Role Overview: As a Customer Experience Executive Intern, you will play a pivotal role in supporting our customer experience initiatives. You will assist in analyzing customer feedback, identifying improvement opportunities, and collaborating with various departments to enhance the overall customer journey. This role is ideal for individuals passionate about customer service and looking to make a tangible impact on customer satisfaction. Key Responsibilities: Customer Feedback Analysis: Collect and evaluate customer feedback through surveys, social media, and direct interactions to identify trends and areas for improvement. Process Improvement: Collaborate with cross-functional teams to develop and implement strategies that enhance customer satisfaction and streamline service delivery. Customer Support: Assist in resolving customer inquiries and issues via phone, email, and chat, ensuring timely and satisfactory resolutions. Reporting: Prepare reports on customer satisfaction metrics and present findings to stakeholders, offering actionable insights for continuous improvement. Knowledge Base Management: Contribute to the development and maintenance of internal knowledge bases to support efficient customer service operations. Training Support: Participate in the creation of training materials and sessions aimed at enhancing the customer service team's skills and knowledge.