Customer Engagement Specialist

About the company: Vitto - a funded inclusive FinTech platform for local-language preferred users to avail micro-financial services through mobile and conversation AI and alternate data tools to make it extremely easy for borrowers to avail micro-financial services through partner institutions digitally. Our mobile platform allows local-language preferred borrowers to complete KYC, apply for loans, and repay loans without typing anything. We're the global winner of Inclusive FinTech50 for 2022 administrated by Accion and CFI. Our work featured on BBC, YourStory, Inc42 and others Professional Requirements: • Any Graduation Responsibilities: • Handle customer queries via phone, email, chat, and social media regarding fintech products, transactions, and account management. • Assist customers in troubleshooting issues related to payments, account access, and transactions. • Ensure timely and effective resolution of customer complaints, escalating complex issues to relevant teams when necessary. • Provide information about company products, services, and policies to enhance the customer experience. • Maintain accurate records of customer interactions and feedback for process improvements. • Collaborate with internal teams (Product, Tech) to address customer concerns. • Stay updated on industry regulations, company policies, and product updates. • Identify opportunities for improving customer experience and suggest process enhancements.