Customer Care Advisor

Full job description

We have an exciting opportunity for a young and energetic person to join our Contact Centre at our Silver Lakes branch.

Duties and Responsibilities:

Customer relationship-building management

Provide customers with product and service information

Problem-solving tasks during shift

Handle and take full responsibility for customer-related queries

Key Competencies and Skills

Strong verbal and written communication skills

Must have a mechanical background in vehicles

Listening skills

Problem analysis and problem-solving

Customer service orientation

Teamwork

Stress tolerance

Further requirements:

Grade 12

Minimum 2 years of experience in a customer care environment

Technical/ mechanical background advantageous

Previous motor industry experience

Package-related information:

15 Days Annual Leave

Momentum FundsAtWork Provident Fund

Market-related salary

 

Industries: Automotive

Function: Others