CSP Salesforce Administrator

Duties and responsibilities

• Execute and maintain system configuration, data loads, setting up and managing security, user permissions, password resets, break/fix instructions and data access

• Perform troubleshooting of production issues, updates for minor CRs and tickets requiring minor changes and enhancements to existing functionality

• Have good functional knowledge and provide good customer experience through timely and appropriate communication as well as following through till issue resolution

• Co-ordinate with appropriate individuals from other applications on Salesforce integrations

• Diagnose, prioritize and escalate tickets to L2/Salesforce Developers

• Timely and accurate documentation of resolution activities, system configuration and administrative processes

• Escalate process change requests, system enhancements or any other related requests through relevant mechanisms for approval / prioritization

• Keep abreast of Salesforce releases, features and best practices. Make recommendations to management regarding implementation as appropriate

• Understand the new functionality being added as well as bugs being fixed by the Development team

• Creation and maintenance of sandboxes in force.com platform

• Download and maintain production instance data backups

• Perform deployment of releases using Copado/SFDX and migration of data using data loader.

• Commit code to source control using Copado/GIT

• Knowledge of Lighting interface and Einstein analytics would be an added advantage

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Here's what you'll need

• Bachelors degree in Computer Science or related discipline from a reputed university

• 4+ years of experience on Salesforce platform, including 2+ years in System Administrator role

• Experience with Salesforce Flows, Process Builder, Visual Workflow, Workflow rules

• Knowledge in Sales Cloud, Experience Cloud, Einstein Analytics, Force.com, Visual Force and Apex

• Well versed in CRM practices and technology platforms

• Ability to work on multiple tasks and deliver results with aggressive timelines

• Experience with rapid prototyping and agile development methodologies

• Excellent interpersonal skills, as well as excellent communication skills, verbal and written

• Experience in full development life-cycle from design to development, testing, deployment, and administration and support

• Experience coding with Visual Studio Code

• Active Salesforce Administrator certification

Good to have

• Salesforce Advanced Administrator Certification

• Platform App Builder certification

• Marketing Cloud / Pardot experience or certification

Industries: Construction, Information Technology & Services, Management Consulting