Core Trainer

Greetings from Teleperformance!!!

Opening for Core trainer- International BPO

Job description

- Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary

- Conduct and periodically review contents/initial training material of the initial training of New Hires of the process.

- Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job.

- Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies.

- Evaluate clients training requirements and establish training goals/completion milestones

- Develop and implement client-specific training programs and material using input from Project Managers, client training materials and Knowledge System contents.

- Coordinate training activities looping in TP and client stakeholders.

- Facilitate role-playing, test, certification, and remediation.

- If needed, should be able to assist Human Resources and Call Center Mangement in participating in the selection process of potential candidates;

- Work with the internal management staff to develop and facilitate motivational activities for the advisors.

- Provide assistance in developing cross-training materials and SOPs, as required;

- Preparation of Training Plans, and relevant Training reports and Dashboards.

REQUIRED QUALIFICATIONS:

- Graduate in any stream.

- Prior experience catering to Inbound and Outbound domain account in Customer Service is required with good aptitude skills, reasoning, logic and problem solving.

- Prior experience in eCommerce industry preferred

- Excellent verbal, written and interpersonal communication skills;

- Outstanding skills and dedication to providing exceptional solutions.

- Must be self-motivator and self-starter.

- Focus on quality and resolutions.

- Solid time management skills.

- Must be able to effectively deal with people at all levels inside and outside of the Company.

- Creative ability, writing proficiency and visual graphics design ability;

- Ability to multitask and successfully operate in a fast paced, team environment;

- Must be proficient with Microsoft Office Suite (intermediate Word, basic Excel, intermediate to advanced Power Point, including ability to create Power Point presentations, and basic Outlook).

- Ability to work in multiple shifts

Note: Night Shift (6:30 PM-3:30 AM)

Location: Ambattur, Chennai

Note: Looking for Immediate Joiners & Candidates only from Chennai

Regards,

HR Team

Industries: Consumer Services, Information Services, Outsourcing/Offshoring