Contact Centre Agent

Full job description

Optimi has an opportunity for a passionate contact centre agent with excellent client service skills and the ability to thrive in a fast-paced, high-volume environment to join our Client Engagement team. You must be detail-oriented, technologically proficient, and exceptional at communication. You will play a vital role in supporting our learners on their educational journeys.

REQUIREMENTS

Grade 12 or equivalent (Essential)

Computer studies as a matric subject (Advantageous)

Diploma in a related field

2–3 years of experience in client service, data capturing, or a call centre role

Proficiency in MS Word, Excel, Outlook, and Teams (Essential)

Experience using CRM or client administration platforms

Fluent in English (both written and verbal)

Knowledge of another official South African language is a plus

DUTIES

Guide students through registration and activation.

Ensure that application forms are complete and accurate.

Manage all student data with confidentiality and professionalism.

Liaise across departments to ensure seamless registration workflows.

Maintain clear, professional, and timely communication with students.

Promptly respond to calls, emails, and tickets.

Follow the courtesy and welcome call protocols.

Understand and verify client requests while adhering to POPIA.

Industries: Education

Function: Others