Consultant, Call Centre

Full job description

Job Overview

Business Segment: Insurance & Asset Management

Location: ZA, GP, Roodepoort, undefined

Job Type: Contract

Job Ref ID: 80439718A-0001

Date Posted: 4/2/2025

Job Description

To provide a high level of service across the different Insurance Products types through various communication channels to Standard Bank Customers, SBIB Provincial Offices, SBSA Branches, Underwriters and Brokers by resolving insurance queries across the various Insurance Products as per the multi-skilling Journey. Act as a subject matter expert on at least 1 Insurance Product as a skill and the other Insurance Products under supervision.

Qualifications

Matric/Diploma or Degree.

Field of Study: Finance and Accounting.

Fais accredited - Not Negotiable.

Experience Required

The role requires an individual with minimum of 2 - 5 years insurance industry experience.

Minimum of 2-5 years call centre/telephone experience would be required as a minimum.

Insurance product knowledge of at least 1 product for an Insurance Consultant Level 1.

Additional Information

Behavioural Competencies:

Articulating Information

Checking Things

Developing Expertise

Following Procedures

Interacting with People

Interpreting Data

Managing Tasks

Meeting Timescales

Providing Insights

Taking Action

Team Working

Upholding Standards

Technical Competencies:

Client Knowledge

Client Retention

Client Servicing

Client Value Propositions

Insurance Principles

Insurance Products & Services

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za

 

Industries: Banking

Function: Telemarketing and Telecalling