Communications & Community Manager

Responsibilities:

Develop and execute multichannel communication strategies to enhance brand consistency and customer engagement (farmers, agents, agrodealers) via SMS, IVR, WhatsApp, telesales, and more

Foster community engagement and loyalty through targeted campaigns that build brand advocacy and customer satisfaction

Collaborate with teams to produce culturally relevant content aligned with Apollo’s brand and mission

Manage customer touchpoints to ensure seamless, consistent interactions across all channels

Lead the design and delivery of training programs for Field Agents, Agrodealers, and customer-facing teams, ensuring high relevance and continuous improvement

Oversee the integration and optimization of communication channels (SMS, WhatsApp, IVR, telesales) to improve engagement and efficiency

Use data-driven insights to assess campaign effectiveness and refine strategies

Ensure high-quality, consistent content creation and review for large-scale campaigns

Collaborate on farmer referral programs to drive community growth and long-term loyalty

Support customer retention initiatives with feedback and alignment on messaging strategies

Craft and optimize in-funnel messaging to improve conversion rates

Manage a lean communications team, providing mentorship and development opportunities

Collaborate cross-functionally with growth, sales, logistics, and product teams to align communication strategies

Lead training initiatives to upskill team members in line with evolving business needs

Requirements:

Bachelor’s degree in Marketing, Communications, Business, or a related field.

5+ years of experience in a communications or marketing role, preferably within a customer-centric, agriculture-related business or a similar target audience.

Proven track record of developing and executing multichannel communication strategies across SMS, IVR, Social Media, Print, WhatsApp, and other customer-facing platforms.

Experience with CRM systems and digital communication tools to manage large-scale customer interactions and optimize engagement processes.

Strong leadership and team development skills with the ability to manage and mentor cross-functional teams.

Industries:Financial Services

Function: Others