Collections Specialist(CSRO)

Skills: Customer Relationship Management, Customer Retention Strategies, Communication Skills, NBFC Partners, Loan Approvals, collection management systems, Collection payments, About Crio.Do Crio.Do is a fast growing experiential learning platform focused on professionals and students looking for better career opportunities in the digital world. Crios unique platform enables developers to go through work-like Micro-Experiences that gives a taste of a real world problem with curated scenarios optimized for learning, while at the same time enabling tech orgs to discover and nurture great talent. Crio.Do has joined hands with leading Edtech company Skill-Lync in Nov, 2022 becoming its subsidiary, focussing on the Computer Science domain and operating as an independent brand. Crio is seeing tremendous growth in the last couple of quarters and looking to scale 10X from current business in the coming 18-24 months. More on this: https://www.crio.do/blog/crio2-0-beginning-of-next-phase-for-crio-do/ Please click the link below to visit our website: https://www.crio.do Roles And Responsibilities • Proactively contact interested leads via phone, email, and WhatsApp to complete collection formalities. • Connect with NBFC partners to expedite loan approvals through various communication channels. • Educate customers on payment terms, timelines, and financial assistance options. • Generate payment links for learners opting for manual payments and assist them in timely transactions. • Negotiate payment plans for overdue accounts and remind customers of pending payments. • Accurately track and document collection efforts in CRM and Google Sheets. • Collaborate with NBFCs, sales, and customer support teams to address payment-related issues. • Identify and escalate non-responsive accounts for further action as needed. • Maintain a professional and empathetic approach in all interactions to enhance customer experience. • Meet and exceed monthly collection targets while adhering to compliance and ethical practices. Requirements • 1+ years of experience in collections, customer service, or a related field (preferably in Ed-Tech, NBFC, finance, or BPO). • Strong negotiation and communication skills, with the ability to handle challenging conversations professionally. • Familiarity with CRM tools and collection management systems is advantageous. • Understanding of installment payment models, EMI structures, and financial assistance programs in the education sector. • Ability to thrive in a fast-paced environment and meet tight deadlines. • A bachelors degree or equivalent qualification is preferred