Collection Associate

Full job description

About the job Collection Associate

About the job

Locations: Mandaluyong

Corporate Title: R & F

Work Arrangement: Onsite

Our Consumer Lending Team is looking for experienced professionals to join us in our Mandaluyong site in the role of Collections Associate.

As a Collections Associate, your main role is to meet collection goals while following BSP and other regulations. You'll work on collecting overdue payments via calls, letters, and SMS, handle client requests like reversals and updating information, and negotiate payment arrangements. You'll also monitor your productivity and follow team strategies for improved performance.

Going Further For You.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiatives. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

For 30 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

Perform collection efforts on delinquent accounts through callouts, collection letters, and SMS;

Assess and initiate financial and non-financial client requests which include but not limited to reversals, payment transfers, and updating of cardholder information with customer turnaround time;

Negotiate for special customer payment arrangement schemes for customers.

Monitor own productivity attainments, and implement action plans discussed with the team head.

All other tasks that may arise in the performance of the abovementioned.

What we're looking for

Bachelor's/College Degree holder

Self-motivated and detail and result oriented

Good analytical, negotiation, and problem-solving skills

Collections related work experience is an advantage.

Fresh graduates are welcome to apply.

Willing to be assigned in Mandaluyong

What you can expect from joining our team

Career development and training opportunities

Competitive salary package and benefits

Performance-based incentives and recognition programs to reward high-performing individuals

Opportunity to work with industry experts and be mentored by them

Defined career progression paths to guide you in your professional growth

 

Industries: Banking

Function: Others