Cloud Ambassador - Receptionist (UAE National)

Job description / Role

Employment: Full Time

Job Purpose

The job holder plays a crucial role in creating a welcoming atmosphere for clients, tenants, and visitors. This individual is responsible for managing the front desk, ensuring smooth communication, handling administrative tasks, tenants on & off boarding and providing excellent customer service.

Responsibilities

• Front Desk Management:

• Greet and welcome clients, tenants, and visitors in a courteous manner.

• Answer phone calls, manage the switchboard, and respond to email inquiries.

• Provide accurate information about the services, amenities, and policies of the business center.

• Maintain a clean and organized reception area.

Leads:

• Greet all clients as per Cloud Spaces standards

• Directing sales calls to the Manager, promptly and professionally. Aim 30 seconds within taking the call.

• Register every walk-in lead into the system.

• Ensure adequate stock of marketing material are always on hand.

New Client Setup:

• Accurately allocate phone numbers and phone set up for clients.

• Contact all new clients prior to their commencement date; introduce yourself as their new Receptionist. Go over their basic phone requirements and team names so all basic communication set ups are ready to go as soon as they arrive.

• Test all communication set ups.

• Record all first voicemails and welcome messages for new clients.

• Introduce clients to the communication system and its many features, such as voicemail, diversion off premises, conference calls, etc.

Administration:

• Monitor Boardrooms, Meeting Rooms, videoconferencing and office bookings via the system.

• Monitor all incoming and outgoing couriers and deliveries. Date and time stamp. Notify clients immediately on arrival (via phone or email message).

Organize couriers

• Administer and record daily volume of incoming calls

Requirements:

Requirements:

RELATED YEARS OF EXPERIENCE

• Min of: 2+ years of experience.

FIELD OF EXPERIENCE

• Experience in receptionist, front desk, or customer service or any related.

TECHNICAL AND INTERPERSONAL SKILLS

• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities.

• Proficiency in Microsoft Office Suite

• Has fundamental knowledge of workplace safety standards

QUALIFICATION

• High school diploma or equivalent

Key Demographic Requirements - applicants must be:

Based in UAE

Industries: Real Estate

Function: Admin and Back office