Cloud Ambassador - Receptionist (UAE National)

Job description / Role Employment: Full Time Job Purpose The job holder plays a crucial role in creating a welcoming atmosphere for clients, tenants, and visitors. This individual is responsible for managing the front desk, ensuring smooth communication, handling administrative tasks, tenants on & off boarding and providing excellent customer service. Responsibilities • Front Desk Management: • Greet and welcome clients, tenants, and visitors in a courteous manner. • Answer phone calls, manage the switchboard, and respond to email inquiries. • Provide accurate information about the services, amenities, and policies of the business center. • Maintain a clean and organized reception area. Leads: • Greet all clients as per Cloud Spaces standards • Directing sales calls to the Manager, promptly and professionally. Aim 30 seconds within taking the call. • Register every walk-in lead into the system. • Ensure adequate stock of marketing material are always on hand. New Client Setup: • Accurately allocate phone numbers and phone set up for clients. • Contact all new clients prior to their commencement date; introduce yourself as their new Receptionist. Go over their basic phone requirements and team names so all basic communication set ups are ready to go as soon as they arrive. • Test all communication set ups. • Record all first voicemails and welcome messages for new clients. • Introduce clients to the communication system and its many features, such as voicemail, diversion off premises, conference calls, etc. Administration: • Monitor Boardrooms, Meeting Rooms, videoconferencing and office bookings via the system. • Monitor all incoming and outgoing couriers and deliveries. Date and time stamp. Notify clients immediately on arrival (via phone or email message). Organize couriers • Administer and record daily volume of incoming calls Requirements: Requirements: RELATED YEARS OF EXPERIENCE • Min of: 2+ years of experience. FIELD OF EXPERIENCE • Experience in receptionist, front desk, or customer service or any related. TECHNICAL AND INTERPERSONAL SKILLS • Excellent communication and interpersonal skills • Strong organizational and multitasking abilities. • Proficiency in Microsoft Office Suite • Has fundamental knowledge of workplace safety standards QUALIFICATION • High school diploma or equivalent Key Demographic Requirements - applicants must be: Based in UAE