Client Refund Administrator

Full job description

Job overview:

We are looking for a dynamic client refund administrator to join our WeBuyCars team. This individual will be responsible for the preparing and reviewing of all client refunds of the organization. This will include following up on all incorrect payment requisition and refunds that are not aligned with company policy.

Duties and Responsibilities:

Administering all client refunds communications (mailbox).

Preparation of all client refund requests.

Inspecting documentation aligned with company policy.

Assisting with the mailbox administration, filing and loading of payments on the bank.

Proper record keeping of client refunds daily in excel.

Performing analysis and providing feedback to management on refund processes and statistics.

First approval of payments

Personal skills:

Must be a professional

Have a positive attitude

Be a team player, motivate and encourage team members and ensure team morale remains high in a fast pace working environment

Create efficient work patterns through organization

Pay special attention to detail

Possess strong communication skills

Computer literate

Multitask oriented

Possess values and beliefs that are in accordance with the company’s core values.

Requirements:

Must have a Matric Certificate

2-3 years’ experience in a similar position or in organizations creditors department

Own vehicle with Valid Driver’s License

Excel skills

Bilingual

Package includes:

Momentum FundsAtWork Provident Fund

Discovery Life Insurance

15 days annual Leave

Salary market relates for similar role

Industries: Automotive

Function: Admin and Back office