Chat Support - US / India

Position- Chat Support Executive Experience: 0-3 Years Communication: Execellent Skillsets: Not Technical, Presentable, positive attitude About CrelioHealth: CrelioHealth (formerly LiveHealth) is IT product company in Health care domain. We are almost decade old IT product organization. We are flourish, Open & Flexi culture organization with youthful team. We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals. Our Product - • CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing business better • CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level. • CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases Org link - https://livehealth.in/ We are voted as #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at https://creliohealth.com/ or get updates on https://blog.livehealth.inCrelioHealth for Diagnostics Blog - CrelioHealth for Diagnostics Responsibilities • Interact with users through a series of actions and answer all queries, resolve issues via chat. • Maintain and update records for daily queries and escalation. • Support the roll-out of new application features. • Troubleshoot systems, network problems, diagnosing and solving software issues at users' end. • Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems. • Assist with high severity requests or issue escalations as needed. Requirements • Must be a graduate in any stream. • Effective written and spoken English communication skills. • Must be Articulate and Spontaneous in Active conversations to handle tough situations. • Ability to recognize the sensitive nature of issues and maintain confidentiality. • Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication. • The willingness and curiosity to learn new environments and develop new skills. • A high degree of intensity, follow-through, and collegiality. • Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner. • Ability to thrive in high-demand, high-pressure situations. • Should be flexible in working on the US- Time Zone. Looking for Immediate Joiners or with a Notice period of 30 days Benefits/Perks: • Attractive pay scale • Mediclaim benefits -Employeee+Spouse+2Childrens+Parents • Infinite Leave's availability post confirmation (T & C apply) • Flexible working hours & Hybrid work model • Saas Product based experience