Call Centre Operator X2

Full job description

Direct Reporting Line

Deputy Head: Student Recruitment

Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE)

The IIE's Varsity College , Online Centre Waterfall (Midrand) has vacancies for Call Centre Operators X2.

Duties and Responsibilities

Fulfilling Telesales Function

Makes initial telephonic contact with prospective students within 24 hours.

Establish as to whether or not the student meets the entry requirements

If the student does not meet the entry requirements, offer an alternative course.

Acquires and capturing student's details for the database.

Captures student's details on the database.

Books consultations for the Student Advisors (Distance)

Discusses the course(s) in detail.

Manages the Lead to Application conversion rate as set out by the HSR.

Responds to prospect / student queries and concerns.

Advises students of the application and registration closing date.

Completes confirmation calls / reschedule appointments.

Completes SIMS records to track activity.

General Activities

Assist the Head: Student Recruitment with any related admin / marketing tasks.

Assisting the Student Advisors with post application tasks such as collecting payments and documentation.

Capturing of database on SIMS.

Competencies required:

High level of accuracy required in both typing and data capturing

Well spoken over the telephone

Excellent organisational and administration skills

Minimum Qualification requirements:

Matric essential, relevant tertiary qualification is recommended however not essential.

Minimum Work Experience requirements:

Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.

Working Hours:

Monday to Friday : 08:00 -17: 00

Salary:

Competitive salary commensurate with experience.

Benefits:

Lifelong learning opportunities through LinkedIn Learning subscriptions.

Staff and family discounts on educational programs within our brand portfolio.

Incentive bonus structure based on performance and achievement of goals.

Provident fund contributions, including Death & Funeral Cover, to support your financial well-being and future planning.

Birthday vouchers to celebrate your special day.

Competitive annual leave allowance for well-deserved time off and rejuvenation.

Industries: Education

Function: Telemarketing and Telecalling