CALL CENTRE OPERATOR

Full job description JOB TITLE Join Our Team at IIE Rosebank College The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 28,000 students nationwide. As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you. Join us on our journey of shaping futures! Job Purpose: To recruit new students through the application of the Rosebank College methodology, effective stakeholder relationship management and brand awareness. Duties & Responsibilities: Cold Calling View existing student databases and contact existing students for referrals. Contact parents of existing students and enquire about sibling's prospective enrolment at Rosebank College. Resurrect in-active students from database. Contact prospective students to market the brand. Telephonic Consultations Make initial telephonic contact with prospective students. Introduce the brand. Invite them for telephonic interviews to discuss prospective career options. Set up telephonic consultations. Explain the purpose of the interview and the process. Acquire and capture student's details on the database. Present the Rosebank College philosophy. Ask career-specific questions to establish a course of interest. Discuss the course/s in detail. Check for understanding.