Call Centre Executive

Full job description

Answering and relaying calls from patients and customers and addressing their needs appropriately.

Booking, rescheduling, and cancelling appointments as per each patient’s convenience

Ensuring customer satisfaction and following up on resolving patients’ complaints.

Reporting to superiors about the customer reviews/feedback received.

Being up to date about the prices, offers and doctors available at the clinics.

Providing clear and correct information to the customers according to requirement.

Communicating the availability of alternate doctors, procedures, and facilities in various clinics.

Responding to website chats and meeting the needs of online customers.

Managing communication with customers via social media platforms like Whatsapp, Facebook and Instagram.

Making follow up calls/sending emails to prospective customers to update them on the newly joined doctors & latest promotions.

Simplifying interfacility communication in relation to the availability of doctors and services.

Recording and recognizing the trend of calls to duly inform the management.

Preparing reports as required by superiors.

Handling calls efficiently without impeding quality of service.

Maintaining a calm and professional demeanor when interacting with customers or colleagues.

Answering and relaying calls from patients and customers and addressing their needs appropriately.

Booking, rescheduling, and cancelling appointments as per each patient’s convenience

Ensuring customer satisfaction and following up on resolving patients’ complaints.

Reporting to superiors about the customer reviews/feedback received.

Being up to date about the prices, offers and doctors available at the clinics.

Providing clear and correct information to the customers according to requirement.

Communicating the availability of alternate doctors, procedures, and facilities in various clinics.

Responding to website chats and meeting the needs of online customers.

Managing communication with customers via social media platforms like Whatsapp, Facebook and Instagram.

Making follow up calls/sending emails to prospective customers to update them on the newly joined doctors & latest promotions.

Simplifying interfacility communication in relation to the availability of doctors and services.

Recording and recognizing the trend of calls to duly inform the management.

Preparing reports as required by superiors.

Handling calls efficiently without impeding quality of service.

Maintaining a calm and professional demeanor when interacting with customers or colleagues.

Degree

 

Industries: Hospital & Health Care

Function: Telemarketing and Telecalling