Call Centre Agents

Job Description/Requirements

Achieve Monthly targets in the following KPIs

Collections Targets

Adherence to SoPs

Other Responsibilities Include

Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM.

Maintain a realistically low incidence rate of bad debt in with the monthly targets by ensuring no rollover.

Anticipate developments and identify accounts that may require special attention and flag them early.

Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries.

Compile documentation and necessary reports for necessary action by management.

Maintain accurate individual records and performance statistics for once portfolio.

Obtain sufficient information to assess the risk of new and existing customers

Work within guidelines provided and as per the credit policy and report to line manager.

Close liaison with all colleagues in the team to ensure effective coordination of collection activity ,the target being timely and query resolution.

Ensure clients feedback is well captured in the CRM.

Industries: Financial Services

Function: Telemarketing and Telecalling