Call Centre Agent

Full job description Receive calls from customers / passengers; Deal with problems such as delays, cancellations etc.; Explain processes to customers and assisting them where necessary; Work in a team and longer than normal hours (shift work); Deal with confidential information; - Communicate with customers both verbally and in writing. Grade 12; One (1) to four (4) years’ experience in a Call Centre Environment; Travel or relevant qualification will be an advantage; Excellent communication in English – speak, read and write; Solid computer literacy; - Excellent phone etiquette; No criminal or credit record; Able to work on weekends, public holidays and flexible hours as required; Own transport would be an advantage. Personal Attributes: Punctual; Excellent understanding or experience of delivering great customer service to a customer; High degree of patience and assertiveness; Conflict resolution skills; - Immaculate time keeping; Trustworthy, professional and reliable, including dealing with confidential information; The ability to work well under pressure; Practice good time management and willingness to work longer than normal office hours; Remains focused in order to handle objections. Shifts: 07:00 – 16:00 08:00 – 17:00 09:00 – 18:00 10:00 – 19:00 Includes weekends and public holidays.