Call Centre Agent

Full job description

Receive calls from customers / passengers;

Deal with problems such as delays, cancellations etc.;

Explain processes to customers and assisting them where necessary;

Work in a team and longer than normal hours (shift work);

Deal with confidential information; - Communicate with customers both verbally and in writing.

Grade 12;

One (1) to four (4) years’ experience in a Call Centre Environment;

Travel or relevant qualification will be an advantage;

Excellent communication in English – speak, read and write;

Solid computer literacy; - Excellent phone etiquette;

No criminal or credit record;

Able to work on weekends, public holidays and flexible hours as required;

Own transport would be an advantage.

Personal Attributes:

Punctual;

Excellent understanding or experience of delivering great customer service to a customer;

High degree of patience and assertiveness;

Conflict resolution skills; - Immaculate time keeping;

Trustworthy, professional and reliable, including dealing with confidential information;

The ability to work well under pressure;

Practice good time management and willingness to work longer than normal office hours;

Remains focused in order to handle objections.

Industries: Airlines/Aviation

Function: Telemarketing and Telecalling