Call Centre Administration Clerk

Full job description

RESPONSIBILITIES INCLUDE:

Facilitate day-to-day administrative request received from the external call centre.

Communicate information to external call centres or external clients in a professional and timely manner.

Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases, reinstatements.

Facilitate and schedule debit order deductions and changes

Facilitate and checking that changes and corrections are done correctly on request from the call centre where other departments are involved.

Provide voice recordings and feedback to complaints department where complaints are being lodged.

Distribute non-payments and provisional lapse data to call centres on a monthly basis.

Provide quotations as well as policy information on clients as per requests received.

Resolve department day to day issues with clients, colleagues and 3rd parties.

Keeping record of all voices on New business as well as administrative changes are being placed on the Secure FTP.

Writing and collating input regarding administrative requests, problem areas, progress,production and quality feedback.

Contribute to collaboration meetings with external call centres and report to the manager on the status per call centre in collaboration with Quality assurance clerk.

Assist with ad hoc duties related to lead generation where an specific call centre are receiving leads.

Grade 12

1-2 Years relevant experience (Long term insurance experience will be an advantage)

Call Centre background will be an added advantage.

Industries: Education

Function: Others