Business & Operations Manager Perfume & Beauty - Dubai (M/W)

Full job description

Reporting to the Hermès Perfume & Beauty Middle East, India and Africa Managing Director and working closely with the Headquarters Operations teams based in France, your role as Business & Operations Manager Middle East, India and Africa is to oversee all key aspects of Operations for the regional business. You will actively contribute to the construction and deployment of the regional operational strategy by monitoring forecasts, product availability management, business tracking and budget preparation.

This is a permanent contract, the position is based in Dubai in our Middle East, India and Africa Regional office.

As a true Business Partner, you will evolve within a dynamic and growing area, comprising more than 52 local markets, 23 agents and 26 Travel Retail operators.

You will have daily interactions with the Middle East, India and Africa Regional and COP (UAE, Qatar and Kuwait Business Unit) operational teams: Commercial, Retail, Marketing, Finance, Training...

As well as with all the different Central Operations/Supply Chain departments based in France: Operations, Planning, Client Services, Information systems …

Core Responsibilities:

1. Operations

Lead forecast process in conjunction with the Commercial Team:

Build accurate forecasts for new product launches, promotional and one-shot items for the full scope through:

Preparation of the forecast files

Challenge of the market forecasts

Consolidation and final review / recommendation with MD

Submission to HQ

Follow up of actual orders versus forecasts for both saleable and POSM items

Ensure “convergence”/consistency with HQ:

Ensure preparation and data accuracy during meetings with HQ teams

Prepare and maintain H-Track file at all times with bi-yearly update

Share MEIA Demand by Line / Olfaction for our best estimate plan and budget

Track on quantity gaps between HQ forecasts and our best estimate and adjust

Defend MEIA needs with all HQ counterparts

Follow up Market Demand on Catalogue items and in DSCP tool

Ensure good communication between HQ and Local Team

Share the right signals on key references (Saleable and POSM) to the supply department in France to limit risks of out of stock

Create and update FMF file on a regular basis

Convey key products information to ensure optimum level of sales and avoid disruptions:

Industries: Retail

Function: Others