Business Analyst-Client Onboarding

Key Responsibilities:

Responsible for the end-to-end project activities in relation to Client Onboarding focusing on Global Process Standarisation & Optimisation, Reporting and Solution Implementation.

This includes:

• Ensure adherence to Vistra’s change framework, governance, project management standards from concept through to post-delivery.

• Collaborate with Commercial, Compliance/Legal and Operations to support the build of new ways of working including supporting applications.

• Lead & facilitate process workshops with stakeholders from various functions across the organisation to capture / refine / finalise processes, identify bottlenecks, application requirements ensuring that outcomes are streamlined and in line with organisational OGSM’s.

• Work with stakeholders to progress concepts into project proposals and project proposals into value added outcomes

• Drive fact based analysis to identify insights on areas of business priority, wasted efforts and opportunities for process efficiency

• Analyse, validate and document business requirements ensuring that the requirements map to the business need being addressed. Ensure the analysis is approved by all the appropriate stakeholders and that they meet with relevant quality standards.

• Identify and facilitate quick win initiatives for early adoption so that benefits can start to be realised.

• Understand and negotiate needs and expectations of multiple stakeholders

• Manage stakeholder relationships and expectations

• Provide QA and user acceptance testing documentation and support

• Provide handover and training documentation

• Communicate key insights to stakeholders

• Support the implementation and post implementation of business solutions

• Complete ad-hoc assignments as directed

This role leads and executes Client Onboarding Implementation Improvement projects, identifying areas for enhancement, streamlining processes, workflows, and eliminating waste, as well as responding to changes coming from external sources (ie. regulatory, policy or procedural change). Leveraging Lean principles to drive continuous improvement initiatives, ensuring the Client Onboarding Program, Service Implementation operate at their highest potential.

Industries: Airlines/Aviation, Aviation & Aerospace, Leisure, Travel & Tourism