Back Desk Manager

Position Overview: We are looking for a Back Desk Manager to join our team at SMR Jewels. This role will be a key player in maintaining smooth front and back desk operations, assisting clients, and ensuring a welcoming environment. As a Back Desk Manager, you will be the first point of contact for clients and visitors, and you'll be responsible for helping maintain the efficient day-to-day operations of the store. We're looking for someone with a long-term vision, a passion for customer service, and strong interpersonal skills. Key Responsibilities: • Front and Back Desk Operations: Manage daily operations, ensuring smooth coordination between the front desk and internal back-office functions. • Client Interaction: Greet and assist clients with professionalism, addressing any inquiries and providing information about our jewelry collections. • Maintain a Welcoming Environment: Ensure the showroom and office area are clean, organized, and welcoming for customers and visitors. • Customer Service: Provide high-quality customer service, building rapport and creating positive experiences for each client. • Administrative Support: Handle scheduling, documentation, and other back-office administrative tasks as needed. • Product Knowledge: Learn and maintain an in-depth understanding of SMR Jewels' products to provide accurate information and recommendations to customers. • Collaboration: Work closely with the team to ensure all operations run smoothly and efficiently, contributing to a positive and supportive work environment. Required Skills & Qualifications: • Good Appearance: A professional and polished appearance, as this role involves direct interaction with clients. • Excellent Communication Skills: Strong verbal and written communication skills to interact effectively with clients and team members. • Punctuality: Reliability and adherence to work schedules, demonstrating a strong sense of time management and professionalism. • Freshers with Long-Term Vision: We welcome freshers who are eager to learn, grow, and contribute to the long-term success of the company. • Positive Attitude: A friendly and approachable demeanor to create a welcoming and supportive atmosphere for clients and colleagues. • Attention to Detail: The ability to manage multiple tasks and stay organized while maintaining high-quality service standards. Preferred Qualifications (Optional): • Experience in retail, customer service, or administrative roles is a plus, but not mandatory. • A keen interest or background in jewelry and design is advantageous. Why Join Us? • Career Growth: We offer opportunities for professional growth and advancement in the jewelry industry. • Training: Continuous learning and development to enhance your skills and expertise. • Dynamic Environment: Work in a collaborative, team-oriented, and innovative environment. • Long-Term Vision: If you're passionate about a career in the jewelry industry, SMR Jewels is the perfect place to start and build a lasting career.