Application Support / Software Support Engineer

About the Opportunity

We are looking for mid to senior level Software Support Engineer with Unix and web application experience to support trading applications used internationally. The Software Support Engineer will determine and research through on client issues such as product functionality and develop and respond with timely solutions.

The successful candidate is an individual with good strategic, analytics, organizational, and interpersonal qualities. The ideal candidate is both technically savvy and able to collaborate well with the team, who gravitates towards issue ownership and accountability.

About the Role

Providing software application for Java/web applications in an AWS infrastructure

Possessing specialist knowledge of operating systems, devices, applications, and software

Consulting with the software development team, internal users, and clients to improve application performance

Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

Establishing the root causes of application errors, and escalating serious concerns to the Architecture and Development teams

Performing analyses on software application functionality and suggesting improvements

Communication with other vendors maintaining infrastructure

Configuration and maintenance of application services

Developing a run book of operational processes, striving to automate where possible

Improve monitoring of the platform and ownership of these tools/dashboards

Troubleshooting tickets from the customers

Handling incidents affecting application services

Continuously improving the team, tools and processes

About You

5+ years of being 2nd line and 3rd line client facing application support

Knowledgeable in various UNIX/Linux commands and functions

Experience supporting a highly automated and dynamic cloud-environment (AWS preferred)

Proven experience with cloud-based technologies and solutions including but not limited to: Linux/Unix, AWS, GCP or Azure

Strong Linux/Unix Administration experience

Good knowledge of databases, understand schemas, database structures and ability to write and debug SQL queries

Experience with one or more of the following systems: Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka

Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing

Experience creating client-facing documentation: i.e. workshops, manual, guides, etc.

Excellent communication skills

Experience working with ticketing system (e.g., Jira / Jira Servicedesk)

Ability to accurately create and follow documented procedures

Ability and willingness to work extra hours during crisis

Willing to work on 24x7 shifting schedule

Advantages (Nice-to-haves)

Experience with one or more of the following systems: Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka

Experience with MongoDB desired but not required

Experience with scripting languages beneficial but not required

Experience with FIX (Financial Information eXchange) Applications desired but not required

Industries: Information Technology & Services

Function: Web Development