(992) Applications Technical Support Specialist x2 - BSTD

Full job description

Brief description

The main purpose of this position is to provide technical support for currency management and corporate services systems and applications, ensuring systems availability and offering second-line support.

Detailed description

The successful candidate will be responsible for the following key performance areas:

Perform regular system maintenance according to established procedures to ensure systems reliability and availability.

Provide second-line support by troubleshooting and investigating user-reported incidents to maintain business continuity.

Review application code from the supplier to ensure control and quality.

Conduct unit testing for vendor or development teams to verify quality.

Deploy application solutions provided by vendors or development teams, following set deployment procedures.

Monitor system and integration components to ensure the continuous flow of transactions.

Apply security patches to applications and systems to prevent and resolve vulnerabilities.

Participate in business continuity planning and information technology service continuity management exercises.

Adhere to change control processes in the implementation of system changes.

 

Industries: Banking

Function: Others